Reference

How We Handle Your Information

We built this privacy framework for players in Bangladesh who access the lobby through mobile wallets and want clear answers about what data we collect, why we need it, and how we protect it.

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goo11 age How We Handle Your Information
DATA SAFEGUARDS

How We Protect Privacy

Every bKash, Nagad and Rocket deposit flows through encrypted payment channels. Your account password is hashed so even our database administrators cannot read it in plain text. Session cookies expire when you close the browser, and we log device changes so you can spot unexpected access from your account history.

Secure Storage

Account credentials, payment identifiers and transaction logs sit in encrypted database partitions with access restricted to operations staff who need them to process withdrawals and investigate disputes. We do not store your wallet PIN or password.

Cookie Control

Essential cookies keep you logged in and remember your language preference. Analytics cookies help us understand which game categories players in Dhaka and Chittagong open most often. You can disable non-essential cookies in your browser without losing access to the lobby.

Data Retention

We hold transaction records and identity verification documents for the period financial regulations require, then archive them in a separate storage tier. Once the retention period ends we either pseudonymise the records or delete them, depending on what the local framework allows.

Your Rights

If data-protection law applies where you live, you can ask us to show you what information we hold, correct errors in your profile, restrict how we process your data, or delete your account entirely. Contact support with your registered email and we will handle the request within the legal timeframe.

PRIVACY CONTACT

Ask About Your Data

If you want to know what information we hold, request a correction, or ask us to delete your account data, reach us through any of these channels. Our team will verify your identity using your registered mobile number or account email before disclosing or changing personal records.

Live Chat Open the chat widget in the bottom corner of any lobby page and ask for the privacy team. We will ask for your account email to pull your record securely and answer your data request in the same session.
Email Ticket Send your data request to our support email from the address you used when you registered. Include your account mobile number so we can match the record, and tell us whether you want to view, correct or delete specific information.
Account Settings Log in and head to account settings to download a copy of your transaction history, update your mobile number, or close your account.

Common Privacy Questions

We collect your mobile number, email address, date of birth, and the country you select during registration. When you deposit through bKash, Nagad or Rocket we also log the transaction reference and wallet identifier to match the payment to your account.

We share payment details with our wallet processor partners to complete bKash, Nagad and Rocket deposits and withdrawals. We do not sell your data to advertisers or third-party marketers. If law enforcement requests records under a valid legal order we comply as required.

Yes, if data-protection law applies in your region. Send a request through live chat or email support with your registered address and we will provide a copy of your account profile, transaction history and gameplay records within the timeframe the regulation specifies.

Financial record-keeping standards require us to retain transaction logs, deposit receipts and withdrawal requests for a set period even after account closure. Once that period expires we archive or delete the records according to the data-protection framework that applies where you are located.

Log in and go to account settings to request account closure. We will close your access immediately and schedule your personal data for deletion after the mandatory retention period ends. Contact support if you need confirmation of the deletion timeline under your local law.

Essential cookies keep you logged in and remember your language choice. Analytics cookies show us which games players open most and help us improve the lobby layout. You can disable non-essential cookies in your browser settings without losing the ability to play or withdraw funds.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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